Privacy Policy

Effective Date: 12/20/2016 Last Updated: 01/15/2025

1. Introduction

Welcome to NXTPULSE (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal and business data. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information when you use our hosted business voice services.

2. Information We Collect

A. Personal Data

We may collect the following information to provide and enhance our services:

  • Name, business name, and contact details (email, phone number, address)

  • Account credentials and authentication details

  • Billing and payment information

B. Voice and Communication Data

  • Call metadata (time, duration, destination, origin)

  • Voice recordings (when applicable and with consent)

  • VoIP configuration settings

C. Technical and Usage Data

  • IP address and geolocation data

  • Device identifiers and network information

  • Service usage logs

3. How We Use Your Information

We use collected data for the following purposes:

  • Providing and improving our business voice services

  • Ensuring security and fraud prevention

  • Complying with legal and regulatory requirements

  • Enhancing customer support and troubleshooting

  • Sending relevant service updates and notifications

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. However, we may share data in the following scenarios:

  • Service Providers: With third-party vendors supporting our operations (e.g., payment processors, cloud hosting)

  • Legal Compliance: When required by law, regulation, or court order

  • Business Transactions: During mergers, acquisitions, or service restructuring

5. Data Security Measures

We implement strong security safeguards to protect your data, including:

  • End-to-end encryption for calls and messages

  • Access controls and authentication mechanisms

  • Continuous monitoring to detect unauthorized access

6. Data Retention

We retain your data only as long as necessary for operational and compliance purposes. Once no longer needed, data is securely deleted or anonymized.

7. Your Rights & Choices

You have rights regarding your data:

  • Access & Correction: Request access to your stored information

  • Data Deletion: Request deletion of non-essential data

  • Opt-Out: Control marketing and non-critical communication preferences

8. Contact Information

If you have questions or concerns, contact our privacy team: 📧 Email: [Insert Email] 📞 Phone: [Insert Phone]

9. Updates to This Policy

We may revise this Privacy Policy periodically. Changes will be communicated via email or on our official website.